OE | Communication

Operational Excellence Organisation

Operational Excellence | Communication

In our most recent blog we look at the fourth (of 15) main KPA that forms part of an Operational Excellence programme - Communication.

Effective Communication

Effective communication can have an enormous positive impact on a manufacturing company’s productivity, profits, and workplace attitude. The benefits can include:

  • Reduced risk in the workplace

  • Greater efficiency in production

  • Improved cohesion and engagement

Internal Behaviours

With communication having such an influence over the business, when assessing your internal behaviours, you need to consider if you brief your employees regularly about business topics and vital information. Management should listen and respond to feedback and suggestions from employees and undertake regular motivational/attitude surveys. Employees should be consulted about any major decisions or initiatives that may affect them and be given a platform to voice their opinions.

Overcome Challenges

Communication can often become an ongoing and intractable problem but if this is addressed head on, then challenges can be overcome with a thoughtful, strategic and well-planned approach.


If you are looking to transform your manufacturing productivity, then you may need help in establishing effective communication.

The first step to achieving this is by completing an Operational Excellence programme.


eBook - First Steps to Operational Excellence

To read an overview of all 15 KPAs, download our eBook and find out what the first steps are to achieve Operational Excellence, and how you can take them…

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