How Investing in Engineers Saved Over 1,200 Hours of Downtime in Just Two Years

The Customer

A major UK FMCG manufacturer with a highly cellular production process and a centralised electrical maintenance department. Mechanical engineers were assigned to each production cell, but breakdowns often required intervention from the central maintenance electricians, causing delays and costly downtime.

The Challenge

The business was concerned about excessive machine downtime caused by electrical breakdowns. Waiting for an available maintenance electrician to attend each breakdown led to significant lost time.

The heads of engineering and production wanted to reduce downtime and improve resilience by equipping mechanical engineers with the skills to resolve selected electrical tasks themselves.